Octotel and WebAfrica

I have app**** for fibre at octotel through WebAfrica on 2 July 2023.. On 4 July I received my router.. On 6 July I have sent the consent forms from building owner for installation of fibre. They said they will come on 10 July 2023. They did only come to take pictures and still no response received from Octotel. I have sent numerous emails and tried calling, but no response. I contacted WebAfrica which said according to them the delay is with our building owner which is utterly untrue as we have been in contact and they never even contacted him after to approve the route plan for the installation. He also waiting on them. I am really disappointed I took this service as now I have to wait with no information or any response from them. My partner have to give feedback at work as it's for working purposes for my her we had the fibre installed and we don't have any answers for them. It's the second week now and she was suppose to been working already. I don't recommend anyone to use WebAfrica or octotel. As WebAfrica tells us they can't do anything about it as it's with octotel now and not them however we app**** with them 1st for the fibre which is octotel service provider. I would give no starts however not an option