Octotel address problem

This is the worst customer service platform ever, I have been waiting since July 2020 for my fibre to be installed only to be told today May 2021 when I called in due to my neighbour's fibre being installed that my request was cancelled last week due to an incorrect address being captured on the system, Octotel has not contacted me at all regarding this and if I had not called in I would have never new it was cancelled.. Communication is poor they need to think about contacting there clients first, I have waisted a lot of money buying airtime to call in to the call center over the month.. only for them to tell me at this stage there is nothing they can do and I have to do a new application.. this is disgusting, if you find out that there is something wrong with your address don't waiste your time talking to anyone just cancel your application to save you the waisted money time and effort