No service! With Bad customer service

My service has not been working since it was installed last Monday. I can't pay for something that's not working. I also dispute any billing as this would not be fair on my end. In fact I should be compensated for the poor service that l've received. If a technician is to come out from octotel to see what the issue is, I suggest times between 3-4pm as nobody is at home until then. I'm a new customer and to get this ongoing query in week two of the installation is not good service at all. My number linked to the acc is *** And the number you guys have been calling to try and fix this issue is *** I honestly am disappointed in this service, and feel like taking this to hello Peter. I want to be compensated and I need this service working if you want me to continue with your services.