NO CONNECTION

My 100MBS premiuM fibre has been down since 11PM on Friday. Sonic Telecomms has indicated the issue is with the connectivity on the Octotal fibre router.

I need this fixed TODAY as I need to use my internet by tomorrow morning at the VERY LATEST.

My ref number is : S0n0236

PLEASE TREAT AS URGENT, I NEED A TECHNICIAN HERE TODAY!