Never activated my line for MONTHS and still charge me every month

I am beyond frustrated with Octotel.

I moved to a new apartment which had the previous tenants line set up. It took absolute ages to get it cancelled so I could use my own package.

However, what I now find out months later, is that my package was never activated. In my Afrihost app it shows that I have used 0 data for months. My internet has always been slow since moving from Openserve (previously same packages speed) and now I know why.

Absolutely shocking service, and it’s not the first time I was **** to by their service agents. And of course, they don’t work weekends so getting any sort of help is absolutely hopeless unless you’re unemployed or work from home.

This needs to be resolved immediately and I expect a full refund for the services that I’ve been paying for but not receiving.