Just another confirmation of email with no communication or service end. " Your fault has been logged"

Dear Nicola, Sean, Tim, Scott & Trevor

It all started two weeks before lockdown level 5. My first initial contact with Web Africa. After 6 really good LTE years with Telkom, I decided to see what the fuss was all about and join the fibre community in Oranjezicht where I have resided for 8 years in my home.

Due to lockdown, my fibre line took 1.5 months to be installed and active, you're forgiven, I understood, #weallinthistogether right? However, still not effectively, upon the "all resolved active" call out for the web Africa and Octotel team, I'm assuming, working together as a team....the line was not installed properly by Octotel, because the first technicians on site did not pull the correct line from the main box down at the Gardens Center. This of course, as it still is, which I will get to, the fault lies with the client to keep resolving, keep calling in to Call Centres, keep resetting devices manually and logging in to the modem of course, keep switching off and on, again, and again, taking my airtime, work time, 56 min waiting times, no call backs, the worst whatsapp application service from Web Africa, embarrassing myself to my boss with yet another reason why I cannot work from home due to poor/zero wifi service.

Anyway, back to the beginning, where I am constantly, consistently, 10 times worse off than I never was when I was back to basics of an LTE router which I could in fact take with me where ever I went with no signal worries or stress at all.

Another week goes by, for technicians to get it right. Aah, someone's taken accountability and actually done the job right instead of chasing the next job to tick off their list. This technician walked the line literally, from Culver Street, Oranjezicht all the way down to the main box. The line was never secure in the first place, there was never a connection or a link in fact to my box. I don't do blame games, some people as we know really do have a passion for the work that they do and respect for the company they work for.

Week 7, Level 5 lock down. After getting through a few good paper backs, I am finally online. After 6 months, I probably had 1 month of good uninterrupted service. Currently, NO ONE has returned my calls. NO ONE has bothered to follow up a call. I HAVE ZERO WIFI.

Nicola, Sean, Tim, Scott & Trevor, I am emotionally drained. there is not one day that goes by that I haven't said the words, I hate fibre. I have never regretted anything in my life, but signing up with Web Africa & Octotel, it has been the worst nightmare experience and biggest mistake of my life.

Every day, 2-4 times a month I have to spend R100's airtime, my work time, to call in, time consuming and its quite obvious all you have to do is send a technician instead of me speaking to a different consultants each time that is trained to not use common sense and place themselves in my position but read from a script which tells them to ask me the same questions and reset reset reset reset. I cannot in fact believe I am bound to this contract, I usually make good decisions as an Executive in my career, but tis has been the least smartest. This is affecting my sleep, my time, my health, I am in tears with frustration and all I get is NOTHING.

Good luck with consistently pushing unaccountable people and business sales strategies for poor service which in fact for a fiber line that just does not work.

All the very best to you all, Ludwe, Cecil & William. Thanks for nothing.

Nicole Wyngaard