Horrible *****ulent service from Octotel!

I have been with Octotel via Home Connect for years now... Imagine my shock when Octotel claims someone else is moving into my house. After telling Home Connect that I own the place and no one has moved in... Octotel goes and disconnects my line. No phone call, no checking, nothing! If this is not *****, I don't know! And now they tell me that their turnaround time is 24 to 72 hours! I work from home! It has been 24 hours already!