Height Of Incompetence

I cancelled my contract with my previous ISP and immediately liaised with Phindile Tshelela via email from the beginning of May 25. I confirmed with Phindile for installation to be done on 01 June 25 installation as I won't have fibre connection from my previous ISP. I sent her an email on 29 May 25 to confirm. I sent her another email on 30 May 25 as her silence was a worry. She comes back to me to say she forgot to send me an email. She once again requested my ONT which was sent to her two weeks ago. Such incompetence and shockingly poor service now leaves me without fibre from 01 June 25 and forces me to use my mobile data. I'm furious with this incompetence