Everybody is waiting for for octotel who never responds

I have been trying for my Fibre to be activated for the last two weeks with Webafrica . I've paid the act fee. I've been informed for the last two weeks that they are waiting for Octotel and have not received feedback. There's no way to contact octotel as the call aways drops on their side indicating that there's no available agents. I really don't know what to do anymore.