LB
Lizel B

1 reviews | Active since Dec 2014

14 Oct 2020, 18:16

Dishonest company

We are paying for 100 mb per second line and has very, very seldom got that. Sometimes we get 15mb per second and for weeks now we are off and on constantly. We have made numerous phone calls to the so-called Call centre, just to be given a reference number. Once you phone again to follow-up (as they never phone back) they disconnect the call or keep you on the phone until your airtime runs out. Despite horrific service, our fees went up!! We were told about 20 times now that a technician will come out and find out what the problem is.......still waiting. They are dishonest and *****ing from their customers as every second that we cannot work, it affects our income. I have sent a mail to ICASA and want to warn all potential customers out there: TELKOM provides beter service. Stay away from OCTOTEL.

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