Complain bad service

Further to my complaint with vodacom which was logged on the 23rd August. I was told that the fault was with Octotel. Vodacom had escalated it to Octotel and had no feedback. This morning i received a call from Vodacom advising me that Octotel refused to come out and have a look, as i am connected. So the fact that i disconnect on a daily basis and having to reboot unplug, calling Vodacom almost every day is no concern to them. Well what does that say for Octotel. Is this the service they render???? I am sorry to say they suck.