Bad service

I have a month to month contract with Webafrica of which my son is the account holder. I reported to Webafrica that I am relocating and that the fibre must be installed in the new place. I requested this on the 17th May 2021. This was reported to Octotel. Since then I never received a call from Octotel as their 7-14 days lapsed. I enquired yesterday 21 June 2021, Webafrica informed me that the status on Octotel for my request was "Pending install booking". This is totally unacceptable. We have been without internet since the day I requested the services.