Bad customer service Octotel & RSA web

" Damages caused when my fibre was installed by Octotel . Now I am refered to the municipality for a privately owned property to fix my piping . VERY bad service . Ayanda Ntamo is referring me to the municipality and Emille Dudley from RSA web is agreeing with me insisting Octotel to come out to my property . So tell me *** must I do . I have a sky high waterbill as a result of this installation . Water gushing out of the ground near to where the piping was laid for my fibre . " two tickets issued and both closed confirming my fibre is working. Nabeel Geydien emailed me today from RSA web confirming the fault has been cleared by Octotel and I must confirm whether my fibre connection is working. There is nothing wrong with my fibre. No one has been at my house since I logged the call.on Thursday and it's Sunday now . What the **** happened to customer service ! Ticket number ***