Abysmal Customer Service from Octotel

I requested fibre via my ISP in an area where Octotel is the only fibre option available. The installers arrived promptly and commented that the line activation will take 24 hours. This was 8 days ago, my ISP has escalated the issue to Octotel, but with zero response. There is zero communication from them, if there's an issue, let us know, at least I'll have an understanding of why. I shudder to think what issues I'm going to have with Octotel when there's an issue that needs rectifying in the future.