Absolutely shocking service from Octotel Fibre!

I haven't had internet since 10pm last night, logged the fault with Afrihost at 8am and who at 4pm have said that Octotel haven't issued them with a support ticket so there's nothing they can do as Octotel aren't answering their calls (which is true as I have been trying multiple times). The fact that the cause is on Octotel's side as the internet was working one minute, and then next everything went dead, and they haven't sent a technician to fix the fault shows that they couldn't care at all. Besides this issue, they do false advertising as I hardly receive the speeds I'm paying for 70% of the time. Really disappointed with this "no care" attitude from Octotel.