Useless service, not reliable, no customer satisfaction, no empathy at all. Customer is not the top priority at all.

On the 22/04/2022 a Palesa called me from Octogen asking me if I would like to apply for Debt Review. I opted for this. On the 7 July I got the affidavit to go to the high court to be signed. It did not have my proper address on. I then had to call in and advise for another one. Then you hounded me everyday for this to be signed. I got it signed and the courier came to collect it from me on the 29th of July. it is now almost the end of September and I have heard nothing from you. The creditors have now handed me over to their attorneys and they are calling me 7 times a day saying when are they going to get payment as they know NOTHING about my debt review. I have emailed you guys more than 5 times this passed week and all I get is reference numbers saying someone will call me in 3 days. I have heard nothing. I called in today and wasted 20 minutes of my own airtime because nobody has called me. For all I know you guys are ********** debiting my account every month, when by now I could have finished paying 3 of my loans already, and nothing is getting done. I am so angry with you people. If this doesn't get sorted out asap I will be taking you to court for *****. I still to this day don't know what the courts final decision is and for how long this debt review period is for. Useless company. Things are only on track before the debit order is set up. After you got your first payment it has been an absolute disaster since then. No phonecalls no emails nothing.