Based on recent customer reviews, Octogen draws sharply polarised feedback within South Africa's debt review space. Most clients describe long waits for clearance certificates after settling their accounts, with emails unanswered, phone lines engaged or dropping mid transfer, and debt review flags left on credit profiles for years. Several raise disputed fees, inflated creditor balances on PDA statements, and escalation to the National Credit Regulator. A smaller group praises individual counsellors such as Sonnette Kruger, Levona Jordaan and Melissa Taljaard for reduced instalments, patient guidance and relief from creditor calls.
TrustIndex
4.3
NPS Score
-53
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Octogen
What do customers say about Octogen?
Based on recent customer reviews, Octogen draws sharply polarised feedback within South Africa's debt review space. Most clients describe long waits for clearance certificates after settling their accounts, with emails unanswered, phone lines engaged or dropping mid transfer, and debt review flags left on credit profiles for years. Several raise disputed fees, inflated creditor balances on PDA statements, and escalation to the National Credit Regulator. A smaller group praises individual counsellors such as Sonnette Kruger, Levona Jordaan and Melissa Taljaard for reduced instalments, patient guidance and relief from creditor calls.
Is Octogen trustworthy?
Octogen has a TrustIndex of 4.3 out of 10 on Hellopeter, based on 46 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 14 hours 54 min. Hellopeter has tracked Octogen across 372 total reviews. How is the TrustIndex calculated? →
Recent reviews (46)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2018
Claiming to be loans company and confimrs details to falsely place us under debt review
Please becarefull as I applied for LOAN and then received a call from a cell number *** caliming to be octogen loans , so i felt sceptical and used google search of which Octogen debt consolidation came up. Thre guy sounded terribleand unprofessional and claimed it was for the loan , when i requested and confirmed the company as Octogen and stated this is for debt conslidation and I did not request this to cancel whatever he is doing he got scared stated yes first we see for the loan then if we cant we out you on debt review of which i did not opt in for.
1 reviews | Active since Mar 2018
Claiming to be loans company and confimrs details to falsely place us under debt review
Please becarefull as I applied for LOAN and then received a call from a cell number *** caliming to be octogen loans , so i felt sceptical and used google search of which Octogen debt consolidation came up. Thre guy sounded terribleand unprofessional and claimed it was for the loan , when i requested and confirmed the company as Octogen and stated this is for debt conslidation and I did not request this to cancel whatever he is doing he got scared stated yes first we see for the loan then if we cant we out you on debt review of which i did not opt in for.
1 reviews | Active since Oct 2026
Clearance Certificate received from Octogen
Thobile Fakude helped me so much with my Clearance, I was under debt review from 2019 and I went to Octogen Thobile helped me, now I have my Clearance Certificate. May God bless her. I will bring more clients for Thobile to assist. She really helped me, I am so happy
1 reviews | Active since Oct 2026
Clearance Certificate received from Octogen
Thobile Fakude helped me so much with my Clearance, I was under debt review from 2019 and I went to Octogen Thobile helped me, now I have my Clearance Certificate. May God bless her. I will bring more clients for Thobile to assist. She really helped me, I am so happy
1 reviews | Active since Sept 2026
I would like to sincerely thank Maria Moketoa and Beyoncé Zanele Msala for their assistance throughout my clearance process
I would like to sincerely thank Maria Moketoa and Beyoncé Zanele Msala for their assistance throughout my clearance process. The process required patience, communication and proper follow-up, and I appreciate the effort they put into making sure everything was completed correctly. I have now received my certified clearance certificate, which is an important milestone for me. I especially appreciate their professionalism and willingness to assist when I had questions and needed updates regarding the progress of my documents. Thank you, Maria and Beyoncé, for your assistance and for helping me reach this point. I’m grateful to finally have my certified clearance certificate in hand and to be moving forward with a clean slate. Thank you for your service and assistance. I would recommend their assistance to anyone going through a similar process
1 reviews | Active since Sept 2026
I would like to sincerely thank Maria Moketoa and Beyoncé Zanele Msala for their assistance throughout my clearance process
I would like to sincerely thank Maria Moketoa and Beyoncé Zanele Msala for their assistance throughout my clearance process. The process required patience, communication and proper follow-up, and I appreciate the effort they put into making sure everything was completed correctly. I have now received my certified clearance certificate, which is an important milestone for me. I especially appreciate their professionalism and willingness to assist when I had questions and needed updates regarding the progress of my documents. Thank you, Maria and Beyoncé, for your assistance and for helping me reach this point. I’m grateful to finally have my certified clearance certificate in hand and to be moving forward with a clean slate. Thank you for your service and assistance. I would recommend their assistance to anyone going through a similar process
1 reviews | Active since Sept 2026
Trisha Govender prov...
Trisha Govender provided excellent service, professional, efficient, and highly appreciated
1 reviews | Active since Sept 2026
Trisha Govender prov...
Trisha Govender provided excellent service, professional, efficient, and highly appreciated
1 reviews | Active since Sept 2026
Debt review company ...
Debt review company debited my money without prior discussion with me
1 reviews | Active since Sept 2026
Debt review company ...
Debt review company debited my money without prior discussion with me
1 reviews | Active since Aug 2026
Bad service again
They emailed back after I wrote a review then I email them my current contact details but still no response yhooo those people are headache sheim bad in business don't wanna lie
1 reviews | Active since Aug 2026
Bad service again
They emailed back after I wrote a review then I email them my current contact details but still no response yhooo those people are headache sheim bad in business don't wanna lie