1 reviews | Active since Dec 2016
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This is now my 3rd time on here. I spoke to an agent on the 05th of December to let them know that they must still debit me on the same date as every other month which would be the 28th of December. I then called them yesterday the 14th of December and they guaranteed me that the debit order won't go off on the 15th. Well guess what it went off my account today the 15th of December. That is the last money I had in my account and its Christmas time. I have now had it with this bad customer service, things are not being done, this procedure is taking too long, my court date was set for the 13th now its postponed due to Octogen not having their documents ready. I am now going to the newspapers aswell. THIS IS *********!!!!!!!!!! I WANT THIS DEBIT ORDER REVERSED TODAY!!!!!
With reference to and in response to your concern.
Please be advised that your matter has been escalated to the Manager of our Client Services department, who has been trying to contact you, to discuss and explain the unfortunate experience that you have had to endure.
Please accept my most humble apologies.
Kindest regards
Sonnette Kretschmer
With reference to and in response to your concern.
Please be advised that your matter has been escalated to the Manager of our Client Services department, who has been trying to contact you, to discuss and explain the unfortunate experience that you have had to endure.
Please accept my most humble apologies.
Kindest regards
Sonnette Kretschmer