1 reviews | Active since Sept 2012
took normal premium
I signed off the review process on the 15-16th May I emailed Cheryl to say I accept the new review amount going forward on the 25th May and today I still got debited the old amount that's almost R600 more than my review amount and I need it to be refunded as I am unable to pay my rent! My budget was worked out with the new amount and I just make it on my salary. I would like to be refunded ASAP as I am going to be put out if I can't pay rent and I asked for a review because I couldn't afford the current amount I was paying. Could a manager please contact me and get this sorted out. I spoke to Cheryl this morning and I advised her that I emailed her but she said there is nothing more she can do even after I told her I emailed her accepting the new review and it says in her email on the 25th May the new review amount will be deducted.
Herewith my undertaking to investigate and respond accordingly.
Please provide me with the email that you forwarded to Cheryl relating to your acceptance of the revised repayment plan to the email address that you already have on hand for me.
Eagerly awaiting your response.
Sonnette Kretschmer
DR Executive Complaints Manager
Herewith my undertaking to investigate and respond accordingly.
Please provide me with the email that you forwarded to Cheryl relating to your acceptance of the revised repayment plan to the email address that you already have on hand for me.
Eagerly awaiting your response.
Sonnette Kretschmer
DR Executive Complaints Manager