LB
Lulu B

1 reviews | Active since Oct 2022

17 Jun 2024, 11:33

Settlement letter for cancelation

Octogen agents , they are ****ers if someone calls me while I'm not qualify for the loan saying they can help me, them helping me they supposed to be clear with me and explain what is debt review and how it works, with them they have the way to sell you dreams and they have a way to lie to a person, they caused me depression this people and made sure I'm out of landing market... Im in debt now because of them!!!!! As I speak now I paid the cancelation amount and I asked them Can I please have cancelletion letter and gave them my email, guess what They haven't sent but when I did not pay they would call me first and want me to pay the R400 which I fail to understand why should I back for something I don't want to be part of????? OCTOGEN NOW I AM DEMANDING YOU TO SEND ME MY CANCELLATION SETTLEMENT LETTER, I PAID WHY SHOULD I BEG YOU TO SEND THE LETTER YOU ARE HOLDING ME!!! I NEED TO FIX THE MESS YOU CAUSED UNDER MY NAME, SPOKE TO JANINE ON FRIDAY TO SEND ME LETTER AND GUESS WHAT I'LL NOW STILL WAITING, IS USELESS TO CALL THEM COZ THEY HARDLY ANSWER, YOU WILL CALL TILL THE AIRTIME IS FINISH WITH NO HELP?!!???? OCTOGEN NOW I'M DEMANDING MY SETTLEMENT LETTER WHY SHOULD I SUFFER????

Ms Magabe. Thank you for your payment of R448.79 dated 2024/06/10 in respect of your Octogen account. Boshoff Nst, ***, ***.

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Replies (4)
Octogen
Octogen's reply18 Jun 2024, 15:11
Official
Good day,

Our offices responded to you via email on 14/06/2024, we also tried to reach you telephonically but to no avail.

We are not able to assist if you do not answer our calls.

The email that was sent to you contains the details of the current status of your matter.

Trusting that this will meet with your approval .

Kindest Regards 
Sonnette Kretschmer 
LB
Lulu B's update18 Jun 2024, 17:59
Reviewer Update
Stop lying, this review I wrote it after on 17th, I called you offices guys on 17th and I was told Janine is on lunch you can listen to the recordings for what I care, I am the one who spoke to Janine to send the cancelation letter on the 14th June 2024 and I gave her my email address till today no email of my request for payed up letter for cancelation .so I reali don't understand why should I lie, even now you got time to respond on the review I wrote here but no time to send my request.....???? Bad service and don't respond my reviews just send the letter!!!!
LB
Lulu B's update18 Jun 2024, 18:01
Reviewer Update
And again stop lying on the 14th I did answer the line unfortunately cant prove with the recording I did on my side and screenshot I have as I can't attach here... I make sure I also record as I know you will all lie and say I don't answer your calls
Octogen
Octogen's reply19 Jun 2024, 07:53
Official
Good day,

Please be advised that your matter has been dealt with in terms of the legislation as set out in the NCA.

All the details that you require are in the email that was sent to you on the 14th after the first review you posted on the 13th of June.

Please be further advised that this will be the final communication from our offices on this platform.

Kindest Regards
Sonnette Kretschmer