Service with no innovation/action
<p>I have been four years with this company and it has been smooth sailing up until now that i am coming to the end of my agreement.</p> <p>In October some time I've come to the conclusion that I have paid up all my creditors and called Octogen to find out what the next steps are. A lady named Alicha Nell assisted me and told me she requested paid up letters from the necessary creditors. She even cc me into all e-mail's. I then called five working days later to find out what's happening. Alicha then told me she is struggling to get responds from them and I told her I will see what i can do from my side. O then forward one of the paid up letters to her and called to confirm that she received it. </p> <p> </p> <p>In the 4th December I called her to inform her I will be sending her the last paid up letter in the next 48 hours just to find out that she no longer works with the company and a lady named Busi took over my profile. I called Busi on the 6th December to confirm that she received my last paid up letter and asked what the next steps are. she then told me she will suspend my account and forward my info to the necessary consultant. I called five working days later and she told me she doesn't know how long I'll have to wait for my clearance certificate but my account is suspended so I shouldn't worry.</p> <p> </p> <p>I then called every other day and was told the same thing from discernment consultants and was even told they will call me back but never did. Yesterday I called and even spoke to a manager and she told me there is a back lig of issuing clearance certificate so she cannot tell me how long it's going to take but I shouldn't worry because my account is suspended.</p> <p> </p> <p>To add to my frustration I am and stating a debit order will be going off after I was told my account is suspended and all my creditors are paid u and all because people cannot do their work accurately and thoroughly.</p> <p> </p> <p>I really hope this mattergets resolved and I would get a proper answer to my question.</p> <p> </p> <p>Nicole Scheepers </p> <p> </p> <p> </p>