jS
jody S
1 reviews | Active since Dec 2016
02 Nov 2022, 19:45
Ridiculous waiting times
Phoned their CS and experienced horrible service. Was holding the line for 10min while being transferred. I am extremely unhappy about my experience.
Helpful (0)
Replies (5)0
Replies (5)
Octogen's replyOfficial
03 Nov 2022, 09:19 Good day,
Firstly, please accept my most sincere apologies for the unfortunate experience that you have had.
I will most certainly refer your concern to the Manager overseeing that area and request that she contact you personally.
I trust that this will meet with your approval.
Kindest Regards
Sonnette Kretschmer
Firstly, please accept my most sincere apologies for the unfortunate experience that you have had.
I will most certainly refer your concern to the Manager overseeing that area and request that she contact you personally.
I trust that this will meet with your approval.
Kindest Regards
Sonnette Kretschmer
Octogen's reply03 Nov 2022, 09:19
Official
Good day,
Firstly, please accept my most sincere apologies for the unfortunate experience that you have had.
I will most certainly refer your concern to the Manager overseeing that area and request that she contact you personally.
I trust that this will meet with your approval.
Kindest Regards
Sonnette Kretschmer
Firstly, please accept my most sincere apologies for the unfortunate experience that you have had.
I will most certainly refer your concern to the Manager overseeing that area and request that she contact you personally.
I trust that this will meet with your approval.
Kindest Regards
Sonnette Kretschmer
jS
jody S's updateReviewer Update
05 Nov 2022, 08:05Hi Sonnette
Thank you for responding please have a consultant contact me in connection to my query
Thank you for responding please have a consultant contact me in connection to my query
jS
jody S's update05 Nov 2022, 08:05
Reviewer Update
Hi Sonnette
Thank you for responding please have a consultant contact me in connection to my query
Thank you for responding please have a consultant contact me in connection to my query
Octogen's replyOfficial
07 Nov 2022, 10:58Good day,
Please be advised that I have requested that one of the senior consultants contact you. You should be receiving a call during the course of today.
I trust that this will meet with your approval.
Kindest Regards
Sonnette Kretschmer
Please be advised that I have requested that one of the senior consultants contact you. You should be receiving a call during the course of today.
I trust that this will meet with your approval.
Kindest Regards
Sonnette Kretschmer
Octogen's reply07 Nov 2022, 10:58
Official
Good day,
Please be advised that I have requested that one of the senior consultants contact you. You should be receiving a call during the course of today.
I trust that this will meet with your approval.
Kindest Regards
Sonnette Kretschmer
Please be advised that I have requested that one of the senior consultants contact you. You should be receiving a call during the course of today.
I trust that this will meet with your approval.
Kindest Regards
Sonnette Kretschmer
jS
jody S's updateReviewer Update
07 Nov 2022, 11:43I received a call however I was not able to take it at the time, I asked the consultant to call me back within 10 min. That was at 11:25 this morning and still waiting
jS
jody S's update07 Nov 2022, 11:43
Reviewer Update
I received a call however I was not able to take it at the time, I asked the consultant to call me back within 10 min. That was at 11:25 this morning and still waiting
Octogen's replyOfficial
07 Nov 2022, 11:55Good day,
Tina, who is the manager of that area has personally undertaken to call you sir.
You should receive a call during the course of today.
Kindest Regards
Sonnette Kretschmer
Tina, who is the manager of that area has personally undertaken to call you sir.
You should receive a call during the course of today.
Kindest Regards
Sonnette Kretschmer
Octogen's reply07 Nov 2022, 11:55
Official
Good day,
Tina, who is the manager of that area has personally undertaken to call you sir.
You should receive a call during the course of today.
Kindest Regards
Sonnette Kretschmer
Tina, who is the manager of that area has personally undertaken to call you sir.
You should receive a call during the course of today.
Kindest Regards
Sonnette Kretschmer