Poor Service

I am experiencing such poor service from octogen debt counselling. I thought that this would relieve my stress but it's actually just adding onto my stress.. sending endless emails just to add to my frustrations. I have been informing them multiple times of accounts that's paid up but still they are paying these accounts. They are sending statements that's so incorrect that 1 day I owe double the amount that my debts was and the next statement it's less again and the next month it's tripped the amount outstanding again. Just never giving me any straight answers. Just no pleasure dealing with them at all. Fast to take there money for services but just not getting any pleasure out of them.