NM
Nokuthula M

1 reviews | Active since Jan 2023

18 Jan 2023, 10:57

Octogen wants to make me pay an amount I cant afford by force, that is *****ing from Customers.

I app**** for debt review with Octogen in October 2022, they advised that I will pay R5100 for all my debts, that was not the final amount according to them, I then after received SMSs , emails and statements that R5100 will be deducted which means it has been finalized as that amount and I was a happy client and have already willingly agreed and signed for that amount and yes they debited my account on their own desired date, not the date I advised and that reversed of cause. That time my normal accounts are still debiting as usual, In November they called me and told me that the amount has changed to R7300 for my debt review, wow after I received an sms, emails and statements of R5100 , I then advised them to cancel and transfer me to another debt review that is lesser then the R7300, they don't want to transfer me, they telling me to pay a fee of R2200 to cancel , like but I did not agree on R7300 I still cant afford it and been talking the same the since October/November, the statement says November and December R5300 and January it will be R7300, the team leader has been promising to call me back with a better solution, have been sending emails to the cancellation department and they just ignoring me and they delaying my transfer to another lower and affordable debt review. The consumer protection ACT 68 says that Right to Fair and Honest Dealing; Right to Fair, Just and Reasonable Terms and Conditions; Right to Fair Value, Good Quality and Safety; and. Right to Accountability by Suppliers. I don't think they are fair to make me sign an amount of R5100 and changes to R7300 all of a sudden and they want me to pay cancellation fee of R2200 but I did not agree on the changed amount all I'm asking is for change to a lesser and affordable debt review which I already have and the cancellation agents are just so rude when you explain the whole situation and insists on Cancellation fee of R2200 or the R7300 that just changed from nowhere. I'm not happy with Octogen and meanwhile my assets are at risk. They can take legal action against me , I have all the chats, emails, SMSs and statements of what I just explained, its 3 months now and nothing has happened, I'm still paying my debts normally, in December I bounced some because Octogen had to finalize my amount but nothing, its January now and still no confirmation of what should happen, I'm approaching my debit order date , they just ignoring me and when I ask the lower debt review to help me , they pick up that I am with octogen, so they are waiting for a certain letter from Octogen. I have the names of most of the people I talked to , this branch is in 36 Hubert Mathew Rd, Illiondale, Edenvale, 1609.

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Replies (1)
Octogen
Octogen's reply18 Jan 2023, 14:22
Official
Good day,

With reference to and in response of your posting.

Your concern  has been received and is being investigated, a full response will be sent to you via email, upon completion of the investigation.

Trusting that this will meet with your approval.

Kindest Regards
Sonnette Kretschmer