tP
tsholofelo P
1 reviews | Active since Nov 2018
10 Jun 2024, 11:35
Misleading calls
Iam not happy with the way you lure and **** clients why do y'all go fetch people's details from where they app**** for loans and then come back lying ,your agent called me and **** saying he's calling from old mutual finance department and asked for my Id number and sent an OTP just so you know I didn't give concent to any debt review as I hang up also where the hell do you get the audacity to go fetch people's numbers from wherever yet we have the POPIA act I want an explanation of where the hell you got my numbers as I never contacted your company and I stead received a call from one of your lying and manipulating *********** staff members
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Replies (3)
Octogen's replyOfficial
10 Jun 2024, 14:20Good day,
With reference to and in response of your posting.
I am almost certain that you received this call subsequent to a visit to an Old Mutual Branch.
Octogen and Old Mutual Finance (OMF) entered into a Service Level Agreement whereby OMF can refer clients to Octogen for Financial Wellbeing and/or Debt Review Services. Octogen is OMF’s Financial Wellbeing partner. Octogen employs Financial Wellbeing Officers to assist with Financial Wellbeing Services (which includes analysing a credit bureau report, guide a consumer with financial education on how to manage his/her debt and to assist with budgeting towards improving cash flow). If a consumer cannot improve their own financial situation, the client is referred to a Debt Counsellor to determine whether Debt Review is an option.
This does not mean that you have app**** for or are infact placed under debt review and you have the option, as you did, to decline the offer.
Trusting that this will meet with your approval.
Kindest Regards,
Sonnette Kretschmer
With reference to and in response of your posting.
I am almost certain that you received this call subsequent to a visit to an Old Mutual Branch.
Octogen and Old Mutual Finance (OMF) entered into a Service Level Agreement whereby OMF can refer clients to Octogen for Financial Wellbeing and/or Debt Review Services. Octogen is OMF’s Financial Wellbeing partner. Octogen employs Financial Wellbeing Officers to assist with Financial Wellbeing Services (which includes analysing a credit bureau report, guide a consumer with financial education on how to manage his/her debt and to assist with budgeting towards improving cash flow). If a consumer cannot improve their own financial situation, the client is referred to a Debt Counsellor to determine whether Debt Review is an option.
This does not mean that you have app**** for or are infact placed under debt review and you have the option, as you did, to decline the offer.
Trusting that this will meet with your approval.
Kindest Regards,
Sonnette Kretschmer
Octogen's reply10 Jun 2024, 14:20
Official
Good day,
With reference to and in response of your posting.
I am almost certain that you received this call subsequent to a visit to an Old Mutual Branch.
Octogen and Old Mutual Finance (OMF) entered into a Service Level Agreement whereby OMF can refer clients to Octogen for Financial Wellbeing and/or Debt Review Services. Octogen is OMF’s Financial Wellbeing partner. Octogen employs Financial Wellbeing Officers to assist with Financial Wellbeing Services (which includes analysing a credit bureau report, guide a consumer with financial education on how to manage his/her debt and to assist with budgeting towards improving cash flow). If a consumer cannot improve their own financial situation, the client is referred to a Debt Counsellor to determine whether Debt Review is an option.
This does not mean that you have app**** for or are infact placed under debt review and you have the option, as you did, to decline the offer.
Trusting that this will meet with your approval.
Kindest Regards,
Sonnette Kretschmer
With reference to and in response of your posting.
I am almost certain that you received this call subsequent to a visit to an Old Mutual Branch.
Octogen and Old Mutual Finance (OMF) entered into a Service Level Agreement whereby OMF can refer clients to Octogen for Financial Wellbeing and/or Debt Review Services. Octogen is OMF’s Financial Wellbeing partner. Octogen employs Financial Wellbeing Officers to assist with Financial Wellbeing Services (which includes analysing a credit bureau report, guide a consumer with financial education on how to manage his/her debt and to assist with budgeting towards improving cash flow). If a consumer cannot improve their own financial situation, the client is referred to a Debt Counsellor to determine whether Debt Review is an option.
This does not mean that you have app**** for or are infact placed under debt review and you have the option, as you did, to decline the offer.
Trusting that this will meet with your approval.
Kindest Regards,
Sonnette Kretschmer
tP
tsholofelo P's updateReviewer Update
10 Jun 2024, 18:07Still you have no right to do what you did it is uncalled for lying to clients then audacity to write a paragraph instead of apologising and assuring that I won't be lured into something I did not agree to me giving old mutual my details didn't authorise you as a third party to get my details still what happened to the POPIA act I ask ?
tP
tsholofelo P's update10 Jun 2024, 18:07
Reviewer Update
Still you have no right to do what you did it is uncalled for lying to clients then audacity to write a paragraph instead of apologising and assuring that I won't be lured into something I did not agree to me giving old mutual my details didn't authorise you as a third party to get my details still what happened to the POPIA act I ask ?
Octogen's replyOfficial
11 Jun 2024, 09:13Dear Madam,
In my response to you there was nothing audatious, it was factual and to the point, however, should you feel that it warrants an apology, then please accept mine.
Octogen and Old Mutual have a working relationship, so there has been absolutely no breach of the POPIA act.
Further, I have listened to the call recording between yourself and the financial wellness officer, I am not able to pick up any indicative of him lying to you, he explained who he was and whom he represented, as well as the reason for his call.
Kindest Regards,
Sonnette Kretschmer.
In my response to you there was nothing audatious, it was factual and to the point, however, should you feel that it warrants an apology, then please accept mine.
Octogen and Old Mutual have a working relationship, so there has been absolutely no breach of the POPIA act.
Further, I have listened to the call recording between yourself and the financial wellness officer, I am not able to pick up any indicative of him lying to you, he explained who he was and whom he represented, as well as the reason for his call.
Kindest Regards,
Sonnette Kretschmer.
Octogen's reply11 Jun 2024, 09:13
Official
Dear Madam,
In my response to you there was nothing audatious, it was factual and to the point, however, should you feel that it warrants an apology, then please accept mine.
Octogen and Old Mutual have a working relationship, so there has been absolutely no breach of the POPIA act.
Further, I have listened to the call recording between yourself and the financial wellness officer, I am not able to pick up any indicative of him lying to you, he explained who he was and whom he represented, as well as the reason for his call.
Kindest Regards,
Sonnette Kretschmer.
In my response to you there was nothing audatious, it was factual and to the point, however, should you feel that it warrants an apology, then please accept mine.
Octogen and Old Mutual have a working relationship, so there has been absolutely no breach of the POPIA act.
Further, I have listened to the call recording between yourself and the financial wellness officer, I am not able to pick up any indicative of him lying to you, he explained who he was and whom he represented, as well as the reason for his call.
Kindest Regards,
Sonnette Kretschmer.