NJ
Nicolene J
1 reviews | Active since Jul 2013
12 Oct 2015, 14:10
feedback on account thath did not receive payments
Since July 2015 they struggle to sort this query. We went under debt review December 2014 and to date RCS is not sorted. We have been handed over to MBD Attorney's. All I get is that they are still investigating. I feel to cancel but what about the payments that they deducted for rcs and which is not credited to rcs. We are very unhappy with the service and time taken to solve issues.
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Octogen's replyOfficial
13 Oct 2015, 07:48Hello Crystall1,
Your concern has been escalated to my desk for investigation and resolve.
Please may I respectfully request your indulgence in awarding me the relevant time herein. It is my undertaking to provide you with a full response to the email address provided above, once the matter has been resolved.
I trust that this will meet with your approval.
Sonnette Kretschmer
DR Executive Complaints Manager
Your concern has been escalated to my desk for investigation and resolve.
Please may I respectfully request your indulgence in awarding me the relevant time herein. It is my undertaking to provide you with a full response to the email address provided above, once the matter has been resolved.
I trust that this will meet with your approval.
Sonnette Kretschmer
DR Executive Complaints Manager
Octogen's reply13 Oct 2015, 07:48
Official
Hello Crystall1,
Your concern has been escalated to my desk for investigation and resolve.
Please may I respectfully request your indulgence in awarding me the relevant time herein. It is my undertaking to provide you with a full response to the email address provided above, once the matter has been resolved.
I trust that this will meet with your approval.
Sonnette Kretschmer
DR Executive Complaints Manager
Your concern has been escalated to my desk for investigation and resolve.
Please may I respectfully request your indulgence in awarding me the relevant time herein. It is my undertaking to provide you with a full response to the email address provided above, once the matter has been resolved.
I trust that this will meet with your approval.
Sonnette Kretschmer
DR Executive Complaints Manager