CA
Ciske A
1 reviews | Active since Sept 2021
30 May 2022, 14:49
FEDUP WITH LACK OF SO CALLED SERVICE
Octagen wrongfully put me under debt review. Was advised on 19th May that clearance has been issued and will be sent confirmation in the day, it's the 30th May and not a word. This client service even complaints has been the absolute worst to deal with. Call the number provide reception can't assist with anything or arrange call backs. So sick and tired of this pathetic so called service
Helpful (0)
Replies (3)0
Replies (3)
Octogen's replyOfficial
30 May 2022, 15:38Good day,
Please be advised that you matter is receiving attention and being investigated.
I will provide you with feedback via email shortly.
Kindest Regards
Sonnette Kretschmer
Please be advised that you matter is receiving attention and being investigated.
I will provide you with feedback via email shortly.
Kindest Regards
Sonnette Kretschmer
Octogen's reply30 May 2022, 15:38
Official
Good day,
Please be advised that you matter is receiving attention and being investigated.
I will provide you with feedback via email shortly.
Kindest Regards
Sonnette Kretschmer
Please be advised that you matter is receiving attention and being investigated.
I will provide you with feedback via email shortly.
Kindest Regards
Sonnette Kretschmer
CA
Ciske A's updateReviewer Update
30 May 2022, 16:20I truly hope so, but I won't hold my breath
Been struggling, battling for more than a year and given the run around. PETE Kretschmer promised a call back on the 19th May and I have yet to receive any response even after emailing back. This
Been struggling, battling for more than a year and given the run around. PETE Kretschmer promised a call back on the 19th May and I have yet to receive any response even after emailing back. This
CA
Ciske A's update30 May 2022, 16:20
Reviewer Update
I truly hope so, but I won't hold my breath
Been struggling, battling for more than a year and given the run around. PETE Kretschmer promised a call back on the 19th May and I have yet to receive any response even after emailing back. This
Been struggling, battling for more than a year and given the run around. PETE Kretschmer promised a call back on the 19th May and I have yet to receive any response even after emailing back. This
Octogen's replyOfficial
31 May 2022, 16:04Good day,
With reference to, and in response of your listing above.
Your Debt Counsellor suspended provision of services to you, due to non- cooperation on 07/10/2015.
After careful scrutiny of all records, it was determined that the first contact with our offices again was on 08/02/2022, in your conversation with Tebogo. You were advised of the requirements to facilitate the issue of the Clearance Certificate.
On 10/02/2022 you were sent an email advising of the anticipated time frame for the matter to be investigated, and on 18/02/2022 you were advised (by email) that your request will been forwarded to the relevant department for processing, if all is in order.
On 10/03/2022, you followed up on your matter and were once again advised via email of the process, requirements and of the turnaround times relevant to the clearance of your name.
On 19/05/2022, a response to your “follow up” was sent, confirming that all of the relevant documentation relating to the issue of your clearance certificate had now been received and that the matter had been escalated to the department responsible for the issue of the Clearance Certificate.
On 25/05/2022, The Debt Counsellor dealing with your request, forwarded you an SMS , advising that your matter had been received and was being attended to.
If one calculates the date from which the advice was sent to yourself advising that all the relevant documentation had been received, and that the matte has now been forwarded for issue, 7- 14 working days from that date equates to 08/06/2022.
Your matter is with the Debt Counsellor as we speak, and receiving attention.
Kind Regards
Sonnette Kretschmer
Your matter is with the Debt Counsellor as we speak, and receiving attention.
Kind Regards
Sonnette Kretschmer
Octogen's reply31 May 2022, 16:04
Official
Good day,
With reference to, and in response of your listing above.
Your Debt Counsellor suspended provision of services to you, due to non- cooperation on 07/10/2015.
After careful scrutiny of all records, it was determined that the first contact with our offices again was on 08/02/2022, in your conversation with Tebogo. You were advised of the requirements to facilitate the issue of the Clearance Certificate.
On 10/02/2022 you were sent an email advising of the anticipated time frame for the matter to be investigated, and on 18/02/2022 you were advised (by email) that your request will been forwarded to the relevant department for processing, if all is in order.
On 10/03/2022, you followed up on your matter and were once again advised via email of the process, requirements and of the turnaround times relevant to the clearance of your name.
On 19/05/2022, a response to your “follow up” was sent, confirming that all of the relevant documentation relating to the issue of your clearance certificate had now been received and that the matter had been escalated to the department responsible for the issue of the Clearance Certificate.
On 25/05/2022, The Debt Counsellor dealing with your request, forwarded you an SMS , advising that your matter had been received and was being attended to.
If one calculates the date from which the advice was sent to yourself advising that all the relevant documentation had been received, and that the matte has now been forwarded for issue, 7- 14 working days from that date equates to 08/06/2022.
Your matter is with the Debt Counsellor as we speak, and receiving attention.
Kind Regards
Sonnette Kretschmer
Your matter is with the Debt Counsellor as we speak, and receiving attention.
Kind Regards
Sonnette Kretschmer