TM
Tsheko M
1 reviews | Active since Jun 2021
15 Jul 2023, 14:11
DO NOT USE Octogen. All you will get is dissappointment.
I settled all my accounts with Octogen and they even provided me with a Certificate of Achievement, well that certificate is just toilet paper as i am still listed as under debt review at Transunion and Experian. I settled my debts years ago. The least you could do is send my clearance certificate to the credit bureaus. You have such a nice sales pitch when you convince people you want to help them but such utterly pathetic service when you are no longer drawing funds from me. Your call centre is also on par with home affairs.
Helpful (0)
Replies (8)0
Replies (8)
Octogen's replyOfficial
17 Jul 2023, 08:56Dear Client,
With reference to and in response of your listing above.
Please be advised that your enquiry herein, has been escalated to the Manager of that department, who should be in contact with you shortly.
I will be providing you with my direct email address via email, as well as a contact list for all the relevant credit bureaus, in an attempt to assist you in resolving your matter as speedily as possible.
Kindest Regards,
Sonnette Kretschmer.
With reference to and in response of your listing above.
Please be advised that your enquiry herein, has been escalated to the Manager of that department, who should be in contact with you shortly.
I will be providing you with my direct email address via email, as well as a contact list for all the relevant credit bureaus, in an attempt to assist you in resolving your matter as speedily as possible.
Kindest Regards,
Sonnette Kretschmer.
Octogen's reply17 Jul 2023, 08:56
Official
Dear Client,
With reference to and in response of your listing above.
Please be advised that your enquiry herein, has been escalated to the Manager of that department, who should be in contact with you shortly.
I will be providing you with my direct email address via email, as well as a contact list for all the relevant credit bureaus, in an attempt to assist you in resolving your matter as speedily as possible.
Kindest Regards,
Sonnette Kretschmer.
With reference to and in response of your listing above.
Please be advised that your enquiry herein, has been escalated to the Manager of that department, who should be in contact with you shortly.
I will be providing you with my direct email address via email, as well as a contact list for all the relevant credit bureaus, in an attempt to assist you in resolving your matter as speedily as possible.
Kindest Regards,
Sonnette Kretschmer.
TM
Tsheko M's updateReviewer Update
19 Jul 2023, 10:48What is going on?
TM
Tsheko M's update19 Jul 2023, 10:48
Reviewer Update
What is going on?
Octogen's replyOfficial
20 Jul 2023, 08:31Good day.
Please may I respectfully advise that the turn around time for a response is 5-7 working days.
Your matter is being seen to, please may I respectfully beg your indulgence.
Trusting that this will meet with your approval.
Kindest Regards,
Sonnette Kretschmer.
Please may I respectfully advise that the turn around time for a response is 5-7 working days.
Your matter is being seen to, please may I respectfully beg your indulgence.
Trusting that this will meet with your approval.
Kindest Regards,
Sonnette Kretschmer.
Octogen's reply20 Jul 2023, 08:31
Official
Good day.
Please may I respectfully advise that the turn around time for a response is 5-7 working days.
Your matter is being seen to, please may I respectfully beg your indulgence.
Trusting that this will meet with your approval.
Kindest Regards,
Sonnette Kretschmer.
Please may I respectfully advise that the turn around time for a response is 5-7 working days.
Your matter is being seen to, please may I respectfully beg your indulgence.
Trusting that this will meet with your approval.
Kindest Regards,
Sonnette Kretschmer.
Octogen's replyOfficial
21 Jul 2023, 09:19Dear Client,
I have been advised that our client services department have been in contact with you and have communicated via email.
Once your debt counsellor has issued your Form 19, we no longer hold a mandate to act o your behalf.
The relevant information pertaining to your clearance has been sent to all the active credit bureaus for updating. Please remember that the debt counsellors and credit bureaus function independantly from each other and there is no affiliation between us, so you would need to provide the bureau where you are still reflecting with a copy of the Form 19, and lodge a dispute with them.
You as the consumer also have the right to request the details of the decline in a credit application and the credit provider must provide you with these details.
Trusting that this will meet with your approval.
Kindest Regards
Sonnette Kretschmer
I have been advised that our client services department have been in contact with you and have communicated via email.
Once your debt counsellor has issued your Form 19, we no longer hold a mandate to act o your behalf.
The relevant information pertaining to your clearance has been sent to all the active credit bureaus for updating. Please remember that the debt counsellors and credit bureaus function independantly from each other and there is no affiliation between us, so you would need to provide the bureau where you are still reflecting with a copy of the Form 19, and lodge a dispute with them.
You as the consumer also have the right to request the details of the decline in a credit application and the credit provider must provide you with these details.
Trusting that this will meet with your approval.
Kindest Regards
Sonnette Kretschmer
Octogen's reply21 Jul 2023, 09:19
Official
Dear Client,
I have been advised that our client services department have been in contact with you and have communicated via email.
Once your debt counsellor has issued your Form 19, we no longer hold a mandate to act o your behalf.
The relevant information pertaining to your clearance has been sent to all the active credit bureaus for updating. Please remember that the debt counsellors and credit bureaus function independantly from each other and there is no affiliation between us, so you would need to provide the bureau where you are still reflecting with a copy of the Form 19, and lodge a dispute with them.
You as the consumer also have the right to request the details of the decline in a credit application and the credit provider must provide you with these details.
Trusting that this will meet with your approval.
Kindest Regards
Sonnette Kretschmer
I have been advised that our client services department have been in contact with you and have communicated via email.
Once your debt counsellor has issued your Form 19, we no longer hold a mandate to act o your behalf.
The relevant information pertaining to your clearance has been sent to all the active credit bureaus for updating. Please remember that the debt counsellors and credit bureaus function independantly from each other and there is no affiliation between us, so you would need to provide the bureau where you are still reflecting with a copy of the Form 19, and lodge a dispute with them.
You as the consumer also have the right to request the details of the decline in a credit application and the credit provider must provide you with these details.
Trusting that this will meet with your approval.
Kindest Regards
Sonnette Kretschmer
TM
Tsheko M's updateReviewer Update
01 Aug 2023, 17:22First statement " The relevant information pertaining to your clearance has been sent to all the active credit bureaus for updating. "
Second statement " so you would need to provide the bureau where you are still reflecting with a copy of the Form 19, and lodge a dispute with them "
Basically are you saying that i must do all this myself or will you do it. Just give me clarity as i do not have the form 19 you speak about. Additionally is octogen not my debt cunsellor cause i paid you and not a third party. I checked with transunion on 31 July 2023 and i am still listed as under debt review.
I have read other posts on hello peter and i seem to be getting the same response as other people. Basically since you no longer get money from me i should just suck it up and do the running around myself. However you are the ones that issued the debt review listing on my credit profile in the first place. I just need clarity.
Second statement " so you would need to provide the bureau where you are still reflecting with a copy of the Form 19, and lodge a dispute with them "
Basically are you saying that i must do all this myself or will you do it. Just give me clarity as i do not have the form 19 you speak about. Additionally is octogen not my debt cunsellor cause i paid you and not a third party. I checked with transunion on 31 July 2023 and i am still listed as under debt review.
I have read other posts on hello peter and i seem to be getting the same response as other people. Basically since you no longer get money from me i should just suck it up and do the running around myself. However you are the ones that issued the debt review listing on my credit profile in the first place. I just need clarity.
TM
Tsheko M's update01 Aug 2023, 17:22
Reviewer Update
First statement " The relevant information pertaining to your clearance has been sent to all the active credit bureaus for updating. "
Second statement " so you would need to provide the bureau where you are still reflecting with a copy of the Form 19, and lodge a dispute with them "
Basically are you saying that i must do all this myself or will you do it. Just give me clarity as i do not have the form 19 you speak about. Additionally is octogen not my debt cunsellor cause i paid you and not a third party. I checked with transunion on 31 July 2023 and i am still listed as under debt review.
I have read other posts on hello peter and i seem to be getting the same response as other people. Basically since you no longer get money from me i should just suck it up and do the running around myself. However you are the ones that issued the debt review listing on my credit profile in the first place. I just need clarity.
Second statement " so you would need to provide the bureau where you are still reflecting with a copy of the Form 19, and lodge a dispute with them "
Basically are you saying that i must do all this myself or will you do it. Just give me clarity as i do not have the form 19 you speak about. Additionally is octogen not my debt cunsellor cause i paid you and not a third party. I checked with transunion on 31 July 2023 and i am still listed as under debt review.
I have read other posts on hello peter and i seem to be getting the same response as other people. Basically since you no longer get money from me i should just suck it up and do the running around myself. However you are the ones that issued the debt review listing on my credit profile in the first place. I just need clarity.
Octogen's replyOfficial
02 Aug 2023, 15:46Good day,
With reference to and in response of the above.
Your Clearance Certificate was issued in 2018, and all duties were carried out as per the legislation set out in the National Credit Act. The issuance of this document has revoked the debt counsellors mandate to act on your behalf, so yes, you are correct Octogen is no longer your Debt Counsellor, nor has it been since August 2018, when the form 19 was issued.
The Form 19 was sent to the email address that we hold on record as per the application, subsequent to a telephonic conversation with yourself on 20/06/2023.
The debt review listing was created and processed according to the NCA, subsequent to the debt counsellor receiving your signed application for debt review, wherein you agreed to be placed under debt review.
In the same token the listing should have been lifted on the issuance of the Form 19, by all the external parties concerned with that action.
Trusting that this has provided the clarity you require.
Kindest Regards
Sonnette Kretschmer.
With reference to and in response of the above.
Your Clearance Certificate was issued in 2018, and all duties were carried out as per the legislation set out in the National Credit Act. The issuance of this document has revoked the debt counsellors mandate to act on your behalf, so yes, you are correct Octogen is no longer your Debt Counsellor, nor has it been since August 2018, when the form 19 was issued.
The Form 19 was sent to the email address that we hold on record as per the application, subsequent to a telephonic conversation with yourself on 20/06/2023.
The debt review listing was created and processed according to the NCA, subsequent to the debt counsellor receiving your signed application for debt review, wherein you agreed to be placed under debt review.
In the same token the listing should have been lifted on the issuance of the Form 19, by all the external parties concerned with that action.
Trusting that this has provided the clarity you require.
Kindest Regards
Sonnette Kretschmer.
Octogen's reply02 Aug 2023, 15:46
Official
Good day,
With reference to and in response of the above.
Your Clearance Certificate was issued in 2018, and all duties were carried out as per the legislation set out in the National Credit Act. The issuance of this document has revoked the debt counsellors mandate to act on your behalf, so yes, you are correct Octogen is no longer your Debt Counsellor, nor has it been since August 2018, when the form 19 was issued.
The Form 19 was sent to the email address that we hold on record as per the application, subsequent to a telephonic conversation with yourself on 20/06/2023.
The debt review listing was created and processed according to the NCA, subsequent to the debt counsellor receiving your signed application for debt review, wherein you agreed to be placed under debt review.
In the same token the listing should have been lifted on the issuance of the Form 19, by all the external parties concerned with that action.
Trusting that this has provided the clarity you require.
Kindest Regards
Sonnette Kretschmer.
With reference to and in response of the above.
Your Clearance Certificate was issued in 2018, and all duties were carried out as per the legislation set out in the National Credit Act. The issuance of this document has revoked the debt counsellors mandate to act on your behalf, so yes, you are correct Octogen is no longer your Debt Counsellor, nor has it been since August 2018, when the form 19 was issued.
The Form 19 was sent to the email address that we hold on record as per the application, subsequent to a telephonic conversation with yourself on 20/06/2023.
The debt review listing was created and processed according to the NCA, subsequent to the debt counsellor receiving your signed application for debt review, wherein you agreed to be placed under debt review.
In the same token the listing should have been lifted on the issuance of the Form 19, by all the external parties concerned with that action.
Trusting that this has provided the clarity you require.
Kindest Regards
Sonnette Kretschmer.
Octogen's replyOfficial
08 Aug 2023, 12:53Good day,
Please be advised that I have requested our Client Services Manager, Tina Bennett, to provide you with all the requested information as a matter of urgency.
Kindest Regards
Sonnette Kretschmer
Please be advised that I have requested our Client Services Manager, Tina Bennett, to provide you with all the requested information as a matter of urgency.
Kindest Regards
Sonnette Kretschmer
Octogen's reply08 Aug 2023, 12:53
Official
Good day,
Please be advised that I have requested our Client Services Manager, Tina Bennett, to provide you with all the requested information as a matter of urgency.
Kindest Regards
Sonnette Kretschmer
Please be advised that I have requested our Client Services Manager, Tina Bennett, to provide you with all the requested information as a matter of urgency.
Kindest Regards
Sonnette Kretschmer
Octogen's replyOfficial
15 Aug 2023, 09:02Good day,
Please be advised that i have sent her an urgent email, please let me know if you do not receive the requested information in the next day..
Kindest Regards
Sonnette kretschmer
Please be advised that i have sent her an urgent email, please let me know if you do not receive the requested information in the next day..
Kindest Regards
Sonnette kretschmer
Octogen's reply15 Aug 2023, 09:02
Official
Good day,
Please be advised that i have sent her an urgent email, please let me know if you do not receive the requested information in the next day..
Kindest Regards
Sonnette kretschmer
Please be advised that i have sent her an urgent email, please let me know if you do not receive the requested information in the next day..
Kindest Regards
Sonnette kretschmer