Disloyalty

I'm Thandeka Konile-Mdekazi. I need them to clear my name . I've cancelled their contract in 2017a d paid my debts myself because I found out that they were not paying my debts although I was paying them monthly. I paid the cancellation fee BUT my name is still under debt review until today. Octogen is completely *************, Disloyal and *******s. How can they not clear the name after 8years?