Disgusting service

isgusting service

I am so dissapointed with the service that I am receiving from Octogen.

First and foremost I would like to thank Maud who has been more than helpful throughout the process but as for your service team is concerned I am dissapointed.

I app**** for the debt review process in November 2017, In December 2017 the 17.1 was sent out to the credit providers since then I had continuos harrasing calls from ackermans and standard bank. Eventually things died down. In March 2017 I received a call from Octogen the lady who I spoke too was Amy she advised that Standard Bank got sight of the R1300 that was put one side i case the creditors asked for more and standard bank demanded the full R1300 to be allocated to them because it was there to allocate. I argued with amy about it and said I am not prepared to give them the full R1300 what if the other creditors wants more? Amy sounded like she doesnt have any idea what she is talking about and I never got email correspond after the conversation.

Standard bank is now getting the following payments R7000 apose to the original R7900 and R4316 apose to the R4600 they originally got.

Today I received a sms from ackermans to say that my ackermans acvount has now been excluded from debt review and the collections process will continue. When was octogen going to inform me of this?

I received a call from the debt counsellor 1 time throughout this process and never again so why am I paying Octogen to mess me around ?

I am in the process of contacting another debt review company to take over everything because Octogen is unreliable and not supportive you causing me more stress than relief