AJ
Almado J
1 reviews | Active since Feb 2020
06 Jun 2022, 10:27
Bad service
I logged a review on 1 June, since than I've only received a copy of my latest statement. No response regarding the Jet accounts in question. They promised that they would send me a response via email, but nothing as yet. This is really bad service. I'm almost done paying my debts and this is the service I get. I've phoned Jet this morning directly, my balance is R3140 but the last statement received from Consumer Friend in May was R11 683.36. How is it possible that you can charge so much interest. It's pathetic.
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Octogen's replyOfficial
06 Jun 2022, 13:14Good day,
I responded to your enquiry relating to the Edcon/ Jet account on the 1st of June, advising that I will provide you with a response shortly via email as your matter was receiving attention.
The fact that there is a discrepancy, is not the debt counsellors fault, the fact that Edcon Liquidated and disbursed consumer accounts to various parties to oversee collection, is what is causing the problem.
Despite emails to all the parties concerned with Edcon accounts, they have yet to determine with whom your account is held. Only once we have established cer*****y around this issue, will we be in a position to dispute the outstanding balance, based on the payment evidence we have at our disposal.
The credit providers have a 5- 10 working day turn around time, so we are at their mercy.
Once I am in a position to provide you with a certain answer, I will do so.
Kindest Regards
Sonnette Kretschmer
I responded to your enquiry relating to the Edcon/ Jet account on the 1st of June, advising that I will provide you with a response shortly via email as your matter was receiving attention.
The fact that there is a discrepancy, is not the debt counsellors fault, the fact that Edcon Liquidated and disbursed consumer accounts to various parties to oversee collection, is what is causing the problem.
Despite emails to all the parties concerned with Edcon accounts, they have yet to determine with whom your account is held. Only once we have established cer*****y around this issue, will we be in a position to dispute the outstanding balance, based on the payment evidence we have at our disposal.
The credit providers have a 5- 10 working day turn around time, so we are at their mercy.
Once I am in a position to provide you with a certain answer, I will do so.
Kindest Regards
Sonnette Kretschmer
Octogen's reply06 Jun 2022, 13:14
Official
Good day,
I responded to your enquiry relating to the Edcon/ Jet account on the 1st of June, advising that I will provide you with a response shortly via email as your matter was receiving attention.
The fact that there is a discrepancy, is not the debt counsellors fault, the fact that Edcon Liquidated and disbursed consumer accounts to various parties to oversee collection, is what is causing the problem.
Despite emails to all the parties concerned with Edcon accounts, they have yet to determine with whom your account is held. Only once we have established cer*****y around this issue, will we be in a position to dispute the outstanding balance, based on the payment evidence we have at our disposal.
The credit providers have a 5- 10 working day turn around time, so we are at their mercy.
Once I am in a position to provide you with a certain answer, I will do so.
Kindest Regards
Sonnette Kretschmer
I responded to your enquiry relating to the Edcon/ Jet account on the 1st of June, advising that I will provide you with a response shortly via email as your matter was receiving attention.
The fact that there is a discrepancy, is not the debt counsellors fault, the fact that Edcon Liquidated and disbursed consumer accounts to various parties to oversee collection, is what is causing the problem.
Despite emails to all the parties concerned with Edcon accounts, they have yet to determine with whom your account is held. Only once we have established cer*****y around this issue, will we be in a position to dispute the outstanding balance, based on the payment evidence we have at our disposal.
The credit providers have a 5- 10 working day turn around time, so we are at their mercy.
Once I am in a position to provide you with a certain answer, I will do so.
Kindest Regards
Sonnette Kretschmer