Bad service

I have been with Old Mutual - Octogen debt review for the past 5years. In the interim I had to investigate myself that my accounts have been paid up and that I overpaid to Bayport and Capitec bank. Bayport gave me no hassles and refunded me my overpaid amount. Capitec bank service is pathetic and after almost a month they want to refund Octogen instead of me. That money is due to me. I have cancelled my debt review and till to date received no confirmation, no one has gotten back to me since I queried. On the 1 October Octogen Hypen PDA debited my account with R2578.62, which was advised to me via email via Thabisle that it will be allocated to my Nedbank account, but as per the statement they only paid Nedbank R1440, where was my other money allocated to? I have proof and will be taking this to the media and to the consumer commissioner and the fact that I need to follow up myself is ridiculous. I am extremely unhappy and I think people have the right to know about the service. <div><br></div><div><em>(Supplier name changed from Old Mutual to Octogen by Hellopeter.com)</em></div>