Stay away from their subscriptions

I am extremely disappointed with the service received from Octave Cleaning.

I paid R1,999 on 20 February 2026 for an 8-session cleaning subscription. Only the first cleaning (23 February) was completed successfully. Thereafter, multiple scheduled cleanings were not honoured.

A cleaning booked for 7 March was missed entirely without prior notice. I only received an apology on 8 March after the fact. Following this, I formally requested cancellation and a refund for the remaining services on 9 March, but received no response.

On 11 March, a team arrived despite my cancellation request, which I declined. I followed up again on 13 March regarding my refund and have still received no response.

This is very disappointing especially because I was satisfied with the quality of the cleaning done by their staff and I was impressed by the short time taken to do such a detailed cleaning job.

To date: - 7 out of 8 services were not delivered - Refund requests have been ignored - No accountability or resolution has been provided

I have now escalated the matter to Gauteng Consumer Affairs.

I am requesting a full refund for the undelivered services. I would strongly caution others before subscribing, as reliability and customer service have been extremely poor.