1 reviews | Active since May 2025
Very unhappy customer
OCTAFX T DON'T WANT TO APPROVE MY WITH DRAWAL Octafx rejected my withdrawals because my old card has expired
Recently I made a deposit with my bank account the deposit was successfull I traded and made some profits. I now want to withdraw and they said they want the proof of ownership of the card. The FNB bank card is expired and I have a new card. Now they want all bank statements including from other bank accounts showing deposits to Octa from January 2025. The banks can’t give proof of cards but only through the system that shows that the card has expired. I have forwarded the statement the bank letter showing that card has expired. FNB also said they can't provide any proof and they are not allowed to draft the letter or write an email regarding a card. What amazes me is that the recent deposit was made through internet banking not a card but they want proof ownership of a card. Yet I have forwarded the bank statement.
Why take a deposit yet, reject a withdrawal. Should you not also reject a deposit
Instead of blocking a withdrawal rather send a notification to alert a customer that you require verification on certain documents, right now you withholding my funds is a matter of life and death.
People be careful of Octa
We sincerely apologise for any inconvenience or distress this situation may have caused you.
Please rest assured that your feedback is important to us, and we take such matters seriously. In order to assist you promptly and investigate the issue in detail, we kindly request you to provide the following information:
Your Octa trading account number
The withdrawal request ID(s) associated with this issue
As part of our Anti-Money Laundering (AML) policies, which are standard international practices, we are required to verify the ownership of payment methods used on our platform. This is done to ensure the security of your funds and protect all parties from ********** or unauthorised activity.
We understand your concerns regarding the expired card and the recent deposit made via internet banking. Please note that in cases where a card is no longer active, we are still required to verify past funding sources used on the account. While we acknowledge that some banks may not issue a specific letter confirming card details, our team will assess any supporting documents you’ve provided such as statements or a bank-generated notice of expiry, with full attention.
That said, we are committed to assisting you based on your situation. Once we receive your account details and withdrawal ID, we will escalate this to the relevant department to conduct a thorough review and find the best possible resolution.
We assure you that your funds are safe, and we remain available to support you every step of the way. Kindly send the requested information to *** or reach out to us via live chat for quicker assistance.
We appreciate your patience and understanding.
Kind regatrds,
Octa Rep.
We sincerely apologise for any inconvenience or distress this situation may have caused you.
Please rest assured that your feedback is important to us, and we take such matters seriously. In order to assist you promptly and investigate the issue in detail, we kindly request you to provide the following information:
Your Octa trading account number
The withdrawal request ID(s) associated with this issue
As part of our Anti-Money Laundering (AML) policies, which are standard international practices, we are required to verify the ownership of payment methods used on our platform. This is done to ensure the security of your funds and protect all parties from ********** or unauthorised activity.
We understand your concerns regarding the expired card and the recent deposit made via internet banking. Please note that in cases where a card is no longer active, we are still required to verify past funding sources used on the account. While we acknowledge that some banks may not issue a specific letter confirming card details, our team will assess any supporting documents you’ve provided such as statements or a bank-generated notice of expiry, with full attention.
That said, we are committed to assisting you based on your situation. Once we receive your account details and withdrawal ID, we will escalate this to the relevant department to conduct a thorough review and find the best possible resolution.
We assure you that your funds are safe, and we remain available to support you every step of the way. Kindly send the requested information to *** or reach out to us via live chat for quicker assistance.
We appreciate your patience and understanding.
Kind regatrds,
Octa Rep.