Octa Reviews | 1.8 TrustIndex

Q: Is Octa trustworthy?

Octa has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Octa across 26 total reviews. How is the TrustIndex calculated? →

Octa Reviews | 1.8 TrustIndex | Hellopeter

Review Distribution

1|15 Reviews

Oct '25 - Sep '26

Frequently Asked Questions About Octa

What do customers say about Octa?

Based on recent customer reviews, Octa is described by South African traders as competitive on trading costs, with swap-free accounts, low transaction fees and attractive deposit bonuses, but overwhelmingly criticised on the money movement side. Reviewers report withdrawals pending for days or weeks, deposits taken from bank cards yet never credited to trading accounts, repeated document and card verification requests, and refunds outstanding for months. Support is a recurring frustration, with clients citing chatbots, automated replies, rotating agents and no direct telephone line, leaving several threatening legal or regulatory escalation.

Is Octa trustworthy?

Octa has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Octa across 26 total reviews. How is the TrustIndex calculated? →

Recent reviews (15)

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Popular mentions

pending withdrawals deposit delays automated responses card verification refund issues no phone low fees deposit bonuses

Jan M

1 reviews | Active since May 2016

20 Aug 2026, 10:07

Read the detail for yourself

I have bee stuggeling to get my money for ever a week and every time you try to withdraw they have a differant excuse. Please make sure you post it so can take it futher with more people to contact to assist me in the legal proses. If you are dealing with Octa (formerly OctaFX), you are trapped in a widespread, known withdrawal crisis. Financial regulators globally have flagged Octa for severe payout risks, unexpected account freezes, repetitive identity verification (KYC) loops, and operating without proper licensing in several countries

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Jan M

1 reviews | Active since May 2016

20 Aug 2026, 10:07

Read the detail for yourself

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Corne T

1 reviews | Active since Aug 2026

9 Aug 2026, 15:06

Octa global worst ever broker

I have a withdrawel pending from my accout no *** that has not been done for days now .im fully verified and have nothing outstanding.Please people think twice before making any deposits to these people.I went from Plus500 to Octa in the hope their service will be better.But now im not so sure.Withdrawel reference is W***9. Oay my account or this matter will escalate into a public media matter and lawsuite.

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Corne T

1 reviews | Active since Aug 2026

9 Aug 2026, 15:06

Octa global worst ever broker

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Boitumelo

1 reviews | Active since Jul 2025

22 Apr 2026, 18:23

**** BROKER

Hi, Please stop ****ming people with your **** %100 deposit bonus! I deposited $100, then saw on the app equity $200, I then got stopped out whilst the equity was $100, anyone considering this broker must please stay away, they're running a organized ****

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Boitumelo

1 reviews | Active since Jul 2025

22 Apr 2026, 18:23

**** BROKER

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Daniel M

1 reviews | Active since Apr 2026

16 Apr 2026, 18:43

Refund of a short payment deposit

Bad customer after service, Octa is good on many levels but make sure you don't make a mistake when you do your deposit because to get a refund from them it's a pain. I have been requesting a refund from them since the 12th of March 2026 and to date they have not refunded me. Every time you send a communition you deal with a different person and the whole process starts afresh. I have between 51 emails with them and with different agents and it's a nightmare. I have submitted all documents they need and to date still no refund. The last communication says I must wait for thirty days before the refund, mind you I have already been waiting for a month already. The AI agents system does not work, and the fact there is no contact number I can call direct it's a nightmare. Right now I am so frustrated with them and I don't know what to do anymore.

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Daniel M

1 reviews | Active since Apr 2026

16 Apr 2026, 18:43

Refund of a short payment deposit

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trudy N

1 reviews | Active since Aug 2014

14 Apr 2026, 16:03

They should be banned in south Africa

its a complete ****, they dont allocate funds after deposits until now we are waiting, the one you eventually managed to deposit you cannot withdraw, until today we are waiting for our withdrawal

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trudy N

1 reviews | Active since Aug 2014

14 Apr 2026, 16:03

They should be banned in south Africa

its a complete ****, they dont allocate funds after deposits until now we are waiting, the one you eventually managed to deposit you cannot withdraw, until today we are waiting for our withdrawal

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Duncan G

1 reviews | Active since Sept 2019

17 Mar 2026, 13:02

I was contacted via call centre marketing claiming to offer predictive trading software with guaranteed results

I was contacted via call centre marketing claiming to offer predictive trading software with guaranteed results. The salesperson falsely claimed to represent OctaFX and directed me to their website, when in fact the product is from AimX, with no affiliation. The app was described as selecting stocks before they rise and included a “4% uptick” buying feature, which does not exist. The product offers no unique value—just data from free sources like TradingView and Yahoo Finance. The contract restricts refunds and requires use of a simulation for 6 months before qualifying for one, which is only granted if you don’t earn a 40% theoretical profit. I wasn’t allowed to access the product or training within the 5-day cooling-off period. I’m now forced to pay R520 monthly for a product that provides me with no value, in order to claim my refund in 6 months. The only good thing about AimX is William, who tried to train me before realising pretty quickly that I don't need training in trading.

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Duncan G

1 reviews | Active since Sept 2019

17 Mar 2026, 13:02

I was contacted via call centre marketing claiming to offer predictive trading software with guaranteed results

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Nkulumo S

1 reviews | Active since Nov 2022

4 Mar 2026, 15:02

Deposits Hangover

Bank Deposits with this broker have been issue for a year now with no resolution except an apology after days or weeks of screaming and shouting. As traders we loose valuble time on the market while fighting for this broker to credit our trding accounts. This is a 4th incident I am having with them in 6 months. No explanation from Octa why in this time and age they issues processing deposits in time. To make matters worse we using their South African bank to deposit so generally this should be a smooth process of them veryfying the transaction and credit the funds to the right customer account. No compernsation for lost time is instituted, no clear explanation why they battle or have issues that take days and weeks to process, chat bot and human agents are not available to assist, basically customer service is a fallacy in their opinion. I dont how they expect to capture the South African market with this shoddy service.

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Nkulumo S

1 reviews | Active since Nov 2022

4 Mar 2026, 15:02

Deposits Hangover

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Anonymous

1 reviews | Active since Oct 2016

12 Feb 2026, 23:06

I submitted a withdr...

I submitted a withdrawal request of $242...$242 and was only informed that I now needed to provide documentation proving deposits... I submitted the very same documents I was asked to submit months ago when I did the deposits and were accepted without issue. Specifically, a statement from the bank, something I have already provided with a detailed breakdown of every line item, matching it up to their system's deposit code to make things easier and also show that every deposit is accounted for. Not only that, they have asked for proof of deposits I made via crypto. They are now saying that this is not enough proof and that I need to show it on my bank statement. Why request by specifically naming the required information (wallet address, transaction ID, etc) if you are just going to come back and ask for a bank statement that is not relevant to the transaction in any way, shape or form!!!!

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Anonymous

1 reviews | Active since Oct 2016

12 Feb 2026, 23:06

I submitted a withdr...

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