KF
Keanan F
1 reviews | Active since Apr 2025
14 Apr 2025, 10:57
🚨 Unacceptable Service from @OctaFX 🚨
@OctaFX I'm extremely disappointed. My account's been blocked for days over a simple password error. I emailed *** as instructed—NO response for several days. I urgently need access to my funds. This service is unacceptable. #OctaFX #PoorService #Frustrated
Helpful (0)
Replies (1)0
Replies (1)Octa's replyOfficial
24 Apr 2025, 12:28 Dear Keanan Gerschwin Fisher, Thank you for reaching out, and we’re truly sorry for the frustration and inconvenience you’ve experienced. We understand how stressful it can be to face delays when you urgently need access to your account and funds. Please accept our sincere apologies for the late response. Our team wasn’t available on HelloPeter for a short period, and we regret that this affected your support experience. We’ve checked your account and are happy to confirm that it has now been successfully reactivated after receiving the requested documents. We truly appreciate your patience and understanding throughout this process. If you need any further help or have questions, our support team is always here for you. Feel free to contact us via live chat or email at ***. We're always ready to assist you. Kind regards,Octa Rep.
Octa's reply24 Apr 2025, 12:28
Official
Dear Keanan Gerschwin Fisher, Thank you for reaching out, and we’re truly sorry for the frustration and inconvenience you’ve experienced. We understand how stressful it can be to face delays when you urgently need access to your account and funds. Please accept our sincere apologies for the late response. Our team wasn’t available on HelloPeter for a short period, and we regret that this affected your support experience. We’ve checked your account and are happy to confirm that it has now been successfully reactivated after receiving the requested documents. We truly appreciate your patience and understanding throughout this process. If you need any further help or have questions, our support team is always here for you. Feel free to contact us via live chat or email at ***. We're always ready to assist you. Kind regards,Octa Rep.
