Dont use cards to do deposits ie dont use Octa

Octa is great for no swap fees, minimal transaction fees, bonuses and deposits. The problem is withdrawals.

I deposited into Octa with 3 cards...an old credit card which is expired, my current virtual card associated with my credit card and my current credit card.

In SA, we are directed by banks to use virtual cards associated with our accounts. The problem comes in when doing a withdrawal from Octa. They insist that you put the money back into the same CARD that you used for the deposit. Despite telling them that money cannot be deposited into the virtual card, they default to it and font allow the withdrawal. They asked me to send them a statement which was done. They dont get back to me within the stipulated time. After several follow ups, they responded saying that they attempted to do the withdrawal to the related physical card but it was unsuccessful which I doubted as no pending withdrawals were in place. I tried to do a withdrawal again today and again the system didn't recognize the physical card directing me to withdraw to my virtual card or my cancelled credit card. Finally, they ask that your withdrawals are proportionate to the deposits when compared to the card used.

Be warned. Octa has created a "convenient" mechanism to delay/prevent the withdrawal of your funds. All cards expire. This means red tape every time you want to withdraw.