Bad Refund Process

I am extremely disappointed with Octa’s refund process. Despite providing all the required proof of payments for two transactions as well as my bank details, I still have not received my money back. I have even requested if the funds could simply be credited back to my Octa account, but that too has not been done.

Instead, I keep receiving the same generic email response stating that the refund is “in process,” along with repeated requests for the same documents I have already submitted multiple times. This has become frustrating and feels like a complete lack of accountability and efficiency from Octa’s side.

It should not take this long to resolve a refund, especially when proof of payment and banking details have already been verified. The repetitive responses and lack of progress have left me questioning Octa’s reliability and professionalism.

I urge Octa to take responsibility, stop with the repetitive back-and-forth, and process my refund immediately. Customers deserve transparency and proper support—not endless delays and empty responses.