SJ
Shandre J
1 reviews | Active since Aug 2024
19 Aug 2024, 16:52
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First my account got deactivated without any warning nor reason for the deactivation. Than the profits I made on my trading account got taken away, than my account got disabled without no reason not explanation. I forgot the last month I have spoken to 8 different consultants and each one has a different response. I have been waiting for a refund of my original deposit of R50k for the past two weeks. I think I am being ****med
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Octa's replyOfficial
24 Oct 2024, 10:03Dear Shandre J,
We understand how frustrating and concerning this situation must be for you, and we sincerely apologise for any inconvenience caused. Please allow us to clarify the circumstances surrounding your account deactivation and the status of your deposit refund.
As per our Customer Agreement (Clause 3.11):
"The Company reserves the right to reject the Client by returning him or her the initial deposit (that is, the total amount deposited by the Client) at any time in case the Company deems it appropriate and necessary (including but not limited to as a result of Clients malicious, *******, inappropriate, **********, or any other unacceptable actions)."
Based on this clause, your account may have been deactivated if our team identified activity that fell under any of the scenarios outlined. While we regret the lack of prior notice, please know that such decisions are taken with careful consideration to protect all our clients and uphold the integrity of our platform after a thorough review.
Regarding your initial deposit, we can assure you that in these cases, clients are required to withdraw the amount they deposit. Upon checking, we can see that you have already withdrawn more than the initial deposit. We genuinely appreciate your patience. If you need further clarification or assistance, please feel free to reach out to us at *** or via our Live Chat. We are always available to assist you.
Kind regards,
Octa Rep.
We understand how frustrating and concerning this situation must be for you, and we sincerely apologise for any inconvenience caused. Please allow us to clarify the circumstances surrounding your account deactivation and the status of your deposit refund.
As per our Customer Agreement (Clause 3.11):
"The Company reserves the right to reject the Client by returning him or her the initial deposit (that is, the total amount deposited by the Client) at any time in case the Company deems it appropriate and necessary (including but not limited to as a result of Clients malicious, *******, inappropriate, **********, or any other unacceptable actions)."
Based on this clause, your account may have been deactivated if our team identified activity that fell under any of the scenarios outlined. While we regret the lack of prior notice, please know that such decisions are taken with careful consideration to protect all our clients and uphold the integrity of our platform after a thorough review.
Regarding your initial deposit, we can assure you that in these cases, clients are required to withdraw the amount they deposit. Upon checking, we can see that you have already withdrawn more than the initial deposit. We genuinely appreciate your patience. If you need further clarification or assistance, please feel free to reach out to us at *** or via our Live Chat. We are always available to assist you.
Kind regards,
Octa Rep.
Octa's reply24 Oct 2024, 10:03
Official
Dear Shandre J,
We understand how frustrating and concerning this situation must be for you, and we sincerely apologise for any inconvenience caused. Please allow us to clarify the circumstances surrounding your account deactivation and the status of your deposit refund.
As per our Customer Agreement (Clause 3.11):
"The Company reserves the right to reject the Client by returning him or her the initial deposit (that is, the total amount deposited by the Client) at any time in case the Company deems it appropriate and necessary (including but not limited to as a result of Clients malicious, *******, inappropriate, **********, or any other unacceptable actions)."
Based on this clause, your account may have been deactivated if our team identified activity that fell under any of the scenarios outlined. While we regret the lack of prior notice, please know that such decisions are taken with careful consideration to protect all our clients and uphold the integrity of our platform after a thorough review.
Regarding your initial deposit, we can assure you that in these cases, clients are required to withdraw the amount they deposit. Upon checking, we can see that you have already withdrawn more than the initial deposit. We genuinely appreciate your patience. If you need further clarification or assistance, please feel free to reach out to us at *** or via our Live Chat. We are always available to assist you.
Kind regards,
Octa Rep.
We understand how frustrating and concerning this situation must be for you, and we sincerely apologise for any inconvenience caused. Please allow us to clarify the circumstances surrounding your account deactivation and the status of your deposit refund.
As per our Customer Agreement (Clause 3.11):
"The Company reserves the right to reject the Client by returning him or her the initial deposit (that is, the total amount deposited by the Client) at any time in case the Company deems it appropriate and necessary (including but not limited to as a result of Clients malicious, *******, inappropriate, **********, or any other unacceptable actions)."
Based on this clause, your account may have been deactivated if our team identified activity that fell under any of the scenarios outlined. While we regret the lack of prior notice, please know that such decisions are taken with careful consideration to protect all our clients and uphold the integrity of our platform after a thorough review.
Regarding your initial deposit, we can assure you that in these cases, clients are required to withdraw the amount they deposit. Upon checking, we can see that you have already withdrawn more than the initial deposit. We genuinely appreciate your patience. If you need further clarification or assistance, please feel free to reach out to us at *** or via our Live Chat. We are always available to assist you.
Kind regards,
Octa Rep.