Complaints

Good Day my name is Lukas Johannes Pieterse On cell number ***6 e mail *** My residential address 27 Toft Ave Grays RM175SP my query and sim card Cards ref numbers as follows MS *** x4 on the 9th of Nov 2021 I spoke to Chris one of your sale officers at O2 service provider sell to me 4 sim cards I did not asking or requesting at all I request a cell phone but I received an e mail x4 simcards will be deliver to me I said to Chris I am not interested and have to cancel the transaction but it was not canceled I sent previously e mails to customer services to cancell the transaction on the 9 Nov 2021 at 10h00 but it was not canceled I phone o2 customer services department query with customer services why it was not canceled and monies was deducted from my bank account its ********** service to customer bad reputation bad service to deducted monies from a customer while the requesting was submitted in time before the 11 days but still the money was deducted and Abigail one of the call centre Manager cleared unprofessional to deliver a good quality service to a customer is real poor service and bad reputation for O2 Service Provider please I need this to be resolved as soon as possible and my monies to be reversed with immediate effect £56 pound was deducted please reverse with immediate effect