Very disappointed and very angry with nupay

Good day

Ive made them aware of an *****ulent activity I contacted them countless times to ask them to reverse my money 13k this company contacted me under false pretense but they only worried about if the company comes back to them . I see there are countless reports of *****ulent activities with this company makes me question the checks they do.

There should be a fail proof manner and reason for me to dispute ***** for debit check mandate and no2 the mandate is suspended

Ive gone to the ombudsman and they are unable to assist me as this **** company doesnr fall under them I dnt understand why a company is okay with having such a bad reputation

Surely the big bosses or their IT department can override some sort of system

I work for IT myself and financial sector and my company always strives to assist customers

This is ridiculous Its not little money its a entire salary

Ive given them all the evidence that leads to ***** but they refuse to help i can use you all for being an acomplice they cant even stop this person account to make sure they dont use the money My money its my money I worked hard for sure I have the right to have it back