Unstopped debit order

Item: NuPay a division of Altron
Rating: 1
Author: simphiwe K

I am disappointed to the services provided. I requested that the debit order be cancelled the beginning month end it was not cancelled. I was debited again. I blame myself of trusting their team

Helpful (0)

Replies (2)

NuPay a division of Altron's replyOfficial

29 Aug 2025, 07:02

Good day Simphiwe,

We are sorry to hear about your experience and for any inconvenience caused.

Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.

Your contact details have been sent to the management team to assist.

Kind Regards

The NuPay Team

NuPay a division of Altron's reply29 Aug 2025, 07:02

Official

Good day Simphiwe,

We are sorry to hear about your experience and for any inconvenience caused.

Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.

Your contact details have been sent to the management team to assist.

Kind Regards

The NuPay Team

simphiwe K's updateReviewer Update

29 Aug 2025, 12:01

Thank you a lot the debit order is cancelled and all thanks to Teressa the supervisor.
She was kind and helpful

simphiwe K's update29 Aug 2025, 12:01

Reviewer Update

Thank you a lot the debit order is cancelled and all thanks to Teressa the supervisor.
She was kind and helpful