UNFAIR DEBIT ORDER PUT THROUGH - CANCELLATION FEES NEEDED BY RP LAD ATTORNEYS

Attempts to Stop and cancel Debit Order Debit Order went through on 23 December, was to start end Jan 2025 I am under Debt review and have been communicating with this Company, Life After Debt, who promised to get me off Debt Review.It started with a Debicheck, which I approved, then followed a Contract for me to sign - Contract not signed until now .I asked for someone to go through the contract with me as I could not sign without some explanations. Then I decided not to go on as I was uncomfortable with having 2 Debit orders, for my Debt Review and now this one. The consultant promised that they will assist me in cancelling the Debt Review debit order and that it was not a hassle as their Debit Order was ONLY GOING TO START IN 23 JANUARY 2015(This should be on their recording as they claim to record all calls!!!) On Friday 19 December @7:20am, I sent an email to request a cancellation of of the Debit order mandate as I had not signed the contract yet and did not want to proceed with the application.The consultant advised that I should send a written letter confirming my request to cancel and that I am liable for a cancellation fee of R1500 and sent me bank details to pay the cancellation fee into.On the 20th December @ 6:21 I sent an email querying why I had to pay cancellation fees when I had not signed any contract yet. Furthermore I had not signed anything binding me to cancellation fees and I asked for confirmation where I agreed to this fee as no one had gone through the contract or TC's .The consultant , Sue Chetty, rep**** to the email and said that, they were entitled to get the cancellation fee as work had been done, and upon receipt of the cancellation fee, they will continue with my request for the cancellation. I asked WHAT work had been done, but never got an answer to that. To my dismay, the Debit Order went through on Monday,23 DECEMBER 2024, I noticed in my app that morning. I processed a STOP the debit order on the same day on my banking app and phoned them to cancel the debit order as it was supposed to start end of January 2025.. Never got a response until now. Debit order ref to RP Attorneys LAD, LA*** for R3500 and Nupay for R150 went through and they still want me to pay cancellation fees of R1500, and I had not even signed their contract..SO UNFAIR.

My debt review payment of R3600 was RTD as there we no funds available in my account.SO UNFAIR, please assist in this matter.