VR
Vianca R
1 reviews | Active since Jan 2021
03 Jul 2022, 19:37
Unauthorized Debit orders continuing after payment concluded. REFUND ME
NuPay has been deducting money from my account for a student account that has been paid off in the meantime. I've made contact and gets send from one person or company to the next. I'm very disappointed with this as they've deducted AGAIN today all while the matter has been reported to the university more than 2 months ago. I need my money back, times are touch enough already.
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NuPay a division of Altron's replyOfficial
04 Jul 2022, 07:10 Dear Vianca
I am sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
NuPay a division of Altron's reply04 Jul 2022, 07:10
Official
Dear Vianca
I am sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team