BG
Barbara G
1 reviews | Active since Nov 2020
09 May 2022, 12:17
Unauthorized Debit
Debit order was not authorized.
30th April 2022 R999 NPTANDEM1 DCPRD000083B7
I need this to be resolved. I phoned and the details you gave me does not help me in any way as the people do not answer. I did not take out any loans. Please assist me.
Helpful (0)
Replies (6)0
Replies (6)
NuPay a division of Altron's replyOfficial
09 May 2022, 12:26Dear Barbara
I am sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
NuPay a division of Altron's reply09 May 2022, 12:26
Official
Dear Barbara
I am sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
BG
Barbara G's updateReviewer Update
09 May 2022, 12:32They did give me contact details but there is no answer. I don't even know who this people is?
I see this as a ********** transaction by Nupay how can you just debit peoples accounts without any authority?
I need proof from Nupay that I owe your customer money and that I authorized debit order to go of my account.
I see this as a ********** transaction by Nupay how can you just debit peoples accounts without any authority?
I need proof from Nupay that I owe your customer money and that I authorized debit order to go of my account.
BG
Barbara G's update09 May 2022, 12:32
Reviewer Update
They did give me contact details but there is no answer. I don't even know who this people is?
I see this as a ********** transaction by Nupay how can you just debit peoples accounts without any authority?
I need proof from Nupay that I owe your customer money and that I authorized debit order to go of my account.
I see this as a ********** transaction by Nupay how can you just debit peoples accounts without any authority?
I need proof from Nupay that I owe your customer money and that I authorized debit order to go of my account.
BG
Barbara G's updateReviewer Update
09 May 2022, 12:34They did give me contact details but there is no answer. I don't even know who this people is?
BG
Barbara G's update09 May 2022, 12:34
Reviewer Update
They did give me contact details but there is no answer. I don't even know who this people is?
NuPay a division of Altron's replyOfficial
09 May 2022, 12:38Hi Barbara,
Your query has been escalated to our management team, who will be in contact with you.
Regards,
The NuPay Team
Your query has been escalated to our management team, who will be in contact with you.
Regards,
The NuPay Team
NuPay a division of Altron's reply09 May 2022, 12:38
Official
Hi Barbara,
Your query has been escalated to our management team, who will be in contact with you.
Regards,
The NuPay Team
Your query has been escalated to our management team, who will be in contact with you.
Regards,
The NuPay Team
BG
Barbara G's updateReviewer Update
10 May 2022, 19:29Thank you Vaughn Hecter and Team for you assistance. This matter was resolved promptly and efficiently. It was a pleasure dealing with you.
BG
Barbara G's update10 May 2022, 19:29
Reviewer Update
Thank you Vaughn Hecter and Team for you assistance. This matter was resolved promptly and efficiently. It was a pleasure dealing with you.
NuPay a division of Altron's replyOfficial
10 May 2022, 20:13Good evening Barbara,
We are happy we could assist you.
Regards,
The NuPay Team
We are happy we could assist you.
Regards,
The NuPay Team
NuPay a division of Altron's reply10 May 2022, 20:13
Official
Good evening Barbara,
We are happy we could assist you.
Regards,
The NuPay Team
We are happy we could assist you.
Regards,
The NuPay Team