MR
Motheo R
1 reviews | Active since May 2016
01 Feb 2024, 11:42
UNAUTHORISED DEBOT ORDER
NuPay sent through 4 DebiChecks in October 2023 with a Service Provider I have no business with..., 3 of these were successfully declined and the 4th was forced acceptance [which I've taken up with my bank] and blocked by NuPAY not to be disputed and have been debiting my account monthly since October 2023, which I have reversed. This is a *****ulent act, please refrain from debiting my account and ensure you validate your Service Providers. REF: NP-BODYFLO and DCPRD0000RPBM1
Helpful (0)
Replies (3)0
Replies (3)
NuPay a division of Altron's replyOfficial
01 Feb 2024, 12:03Dear Motheo,
I am sorry to hear about your experience and for any inconvenience caused.
I am sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Please can you provide us with your contact details and contact center agent will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
Please can you provide us with your contact details and contact center agent will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
NuPay a division of Altron's reply01 Feb 2024, 12:03
Official
Dear Motheo,
I am sorry to hear about your experience and for any inconvenience caused.
I am sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Please can you provide us with your contact details and contact center agent will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
Please can you provide us with your contact details and contact center agent will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
MR
Motheo R's updateReviewer Update
01 Feb 2024, 12:37Hi NuPay Team,
Thanks for the generic response, at some point you need to acknowledge our frustrations and take some kind of accountability as this would not have been possible without your enablement.
Thanks for the generic response, at some point you need to acknowledge our frustrations and take some kind of accountability as this would not have been possible without your enablement.
MR
Motheo R's update01 Feb 2024, 12:37
Reviewer Update
Hi NuPay Team,
Thanks for the generic response, at some point you need to acknowledge our frustrations and take some kind of accountability as this would not have been possible without your enablement.
Thanks for the generic response, at some point you need to acknowledge our frustrations and take some kind of accountability as this would not have been possible without your enablement.
NuPay a division of Altron's replyOfficial
01 Feb 2024, 13:31Hi Motheo,
We have escalated your query to the management team. We will provide feedback as soon as we can.
Thank you
We have escalated your query to the management team. We will provide feedback as soon as we can.
Thank you
NuPay a division of Altron's reply01 Feb 2024, 13:31
Official
Hi Motheo,
We have escalated your query to the management team. We will provide feedback as soon as we can.
Thank you
We have escalated your query to the management team. We will provide feedback as soon as we can.
Thank you