Rude staff I need my money back

Can I have your management details

As this is a urgent matter I should have recieved a call by now, as much as you only offer or Procces or thier behalf ,but it put your company at risks because on our statement it writern nu pay by altron ,so you don't care about your company image only care about taking our money then explain that ,you only offer services to ****ming companies?

Good day,

“Sorry to hear about your experience” doesn’t put my money back in my account.

I don’t care that NuPay is “just the processor”. You took the debit from my account. You are the one with the banking access, and you are the one processing payments for EC Online Loans. If you choose to work with shady merchants, that’s your problem to fix - not mine.

I received NO loan. NO service. NO response when I called. The only person I spoke to was rude and useless. And now you’re telling me to wait while you “send my details to management”? That’s a stalling tactic.

I want a full refund and confirmation that no future debits will be processed on my account. I expect a response with a resolution and a refund reference number within 48 hours. If I don’t get it, I’m taking this to my bank for a chargeback, lodging a complaint with the National Credit Regulator and the Payments Association of South Africa, and posting every detail of this publicly.

Stop passing the buck. Fix it.

*Subject: Re: Debit Order - Final Demand for Immediate Refund*

Good day NuPay Team,

This is unacceptable.

You have my details. You processed a debit from my account. I received zero loan, zero service, and zero communication from EC Online Loans. Passing me off to "management" with no timeline is not a solution.

I am demanding the full refund be processed immediately. Send me written confirmation with the refund reference number today. I expect the money back in my account within 24 hours.

If I do not have confirmation and the funds are not returned within that period, I will:
1. Lodge a chargeback with my bank for an unauthorized debit
2. File formal complaints with the National Credit Regulator and the Payments Association of South Africa
3. Escalate this publicly on all available platforms

Resolve this now. I expect your response by email with proof of the refund.

Regards,
Lungelo

Hi I haven't received any call or any way forward from you guys what's happening?

Good day NuPay Team,

Thank you again for processing the refund and for resolving the matter. I can confirm the funds have reflected in my account.

I am writing to address a call I received after my previous request for all communication to be handled by email only. During the call, I was advised to read the terms and conditions before accepting any agreement.

I want to clarify my position and share this as a learning point for anyone reading this chain:

Regards
Lungelo