EK
Eusebius K
1 reviews | Active since Sept 2023
08 Dec 2025, 16:15
POOR SUPPORT
Our business uses Nupay for debit order services, and every time there is an issue that requires their assistance, I know I must wait a minimum of three months before receiving any support. During those months, I am the one doing all the follow-ups, as they do not have the decency to provide updates to let me know that my query is being resolved. The most recent incident involved two debit orders on the 30th of August that were deducted from our customers but not credited to our company’s account as they should have been. It is now the fourth month, and despite my multiple follow-ups, nothing has been done and, once again, no updates have been provided.
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Replies (2)
NuPay a division of Altron's replyOfficial
09 Dec 2025, 07:35Good day Eusebius,
We are sorry to hear about your experience and for any inconvenience caused. Your contact details have been sent to the management team to assist. Kind Regards The NuPay Team
We are sorry to hear about your experience and for any inconvenience caused. Your contact details have been sent to the management team to assist. Kind Regards The NuPay Team
NuPay a division of Altron's reply09 Dec 2025, 07:35
Official
Good day Eusebius,
We are sorry to hear about your experience and for any inconvenience caused. Your contact details have been sent to the management team to assist. Kind Regards The NuPay Team
We are sorry to hear about your experience and for any inconvenience caused. Your contact details have been sent to the management team to assist. Kind Regards The NuPay Team
EK
Eusebius K's updateReviewer Update
12 Dec 2025, 12:29 I’m pleased to confirm that my query has been resolved. It turned out to be an oversight on my part. The team put in a lot of effort to investigate and address the matter, and we eventually realised that the issue never actually existed. That said, I do wish the same level of attention had been given from the very beginning, as it might have prevented the matter from escalating this far. Nonetheless, I truly appreciate the dedication—thank you.
EK
Eusebius K's update12 Dec 2025, 12:29
Reviewer Update
I’m pleased to confirm that my query has been resolved. It turned out to be an oversight on my part. The team put in a lot of effort to investigate and address the matter, and we eventually realised that the issue never actually existed. That said, I do wish the same level of attention had been given from the very beginning, as it might have prevented the matter from escalating this far. Nonetheless, I truly appreciate the dedication—thank you.