LS
Lizl S
1 reviews | Active since Jun 2023
01 Jun 2023, 15:18
Poor Service and client feedback
I have a Cash Loan, I use their loan management and debit order system from March 2023,since the beginning I have asked for TPF but they installed it wrongly, now I'm waiting 2 months for them to correct it and to credit my account with the TPF fees, the sales guy don't even answer his phone. Poor service.
Helpful (0)
Replies (2)0
Replies (2)
NuPay a division of Altron's replyOfficial
01 Jun 2023, 17:30Dear Lizl
I am sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
I am sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
NuPay a division of Altron's reply01 Jun 2023, 17:30
Official
Dear Lizl
I am sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
I am sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
LS
Lizl S's updateReviewer Update
08 Sept 2023, 15:14Good day.
I just want to thank the Nupay team for helping to solve the problem, they drove all the way to my business to come and solve the problem. Thank you. The problem is been solved.
I just want to thank the Nupay team for helping to solve the problem, they drove all the way to my business to come and solve the problem. Thank you. The problem is been solved.
LS
Lizl S's update08 Sept 2023, 15:14
Reviewer Update
Good day.
I just want to thank the Nupay team for helping to solve the problem, they drove all the way to my business to come and solve the problem. Thank you. The problem is been solved.
I just want to thank the Nupay team for helping to solve the problem, they drove all the way to my business to come and solve the problem. Thank you. The problem is been solved.