NUPFILL AND NUPAY i want my money back

Item: NuPay a division of Altron
Rating: 1
Author: Moses K

Nupfill debited amount of R9712.21 reference DCPRD0000VP993 and again amount of R9712.21 reference DCPRD0000VRPWL on the 24th Jauary 2024 without my concern. Now i failed to honour my debit orders due to them. now my home loan is in arrears. As i was trying to foolowup with my banker the Agent who called me by the name of Lobabalo Phamba from this number ***.He said hwe work for standard bank as an Advocates and He w ensure that He will reverse paymet. to my surprise the i received the amount of R9500 instead of the whole amount deducted and the payment was coming from FNB account using real time.As i followup via whattsup as what happen to the remaining balance, he assured me that the balance paid will refect on thursday the 25 January 2024, to date theres nothing on my account and He does not pick up my calls.

Helpful (0)

Replies (4)

NuPay a division of Altron's replyOfficial

29 Jan 2024, 07:47

Dear Moses

I am sorry to hear about your experience and for any inconvenience caused.

Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.

Please can you provide us with your contact details and contact center agent will be in touch with you shortly to assist you with contacting the correct company.

Regards
The NuPay Team

NuPay a division of Altron's reply29 Jan 2024, 07:47

Official

Dear Moses

I am sorry to hear about your experience and for any inconvenience caused.

Moses K's updateReviewer Update

29 Jan 2024, 08:07

The Agent who work for the company is Lobabalo phambi ***

Moses K's update29 Jan 2024, 08:07

Reviewer Update

The Agent who work for the company is Lobabalo phambi ***

NuPay a division of Altron's replyOfficial

29 Jan 2024, 09:20

Thank you, I have sent your query to the management team.

NuPay a division of Altron's reply29 Jan 2024, 09:20

Official

Thank you, I have sent your query to the management team.

NuPay a division of Altron's replyOfficial

29 Jan 2024, 11:57

One of our consultants provided you with those contact details. You would need to call the numbers that you were given and ask them to assist you with your query.

NuPay a division of Altron's reply29 Jan 2024, 11:57

Official

One of our consultants provided you with those contact details. You would need to call the numbers that you were given and ask them to assist you with your query.